I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. The existing cables will be screw-on (11 mm spanner or pliers required). Call the pre-installation and delivery team on 0800 052 1734 explain. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. No Virgin Media Wall Socket on 13-04-2022 14:47. Virgin Media FTTP. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Switched. Tudor. Subscribe to RSS Feed; Mark Topic as New;. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsChatter and natter. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. . You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Go to solution. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Image below of the Virgin Media PSU Plug that connects to the coax. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. VM BB TV Landline. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. but I believe if the system has allowed self install VM has been installed in the past . Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in Networking and WiFi Sunday;A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub. on 07-09-2022 19:28. virgin media internal wall box. Aug 8, 2019. From there it is going into the white distribution amplifier. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Trace any cables coming out of it and check the ends of them. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 19-01-2023. Some properties do not have a wall socket, only a cable. Please help. ThanksThe box and cables may have been removed by the previous occupiers. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Plug the cables into the Hub. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. No virgin media wall socket. No wall socket to connect. Broadband only; Fibre broadband; Switch broadband; Gigabit. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Take a look outside where the incoming cable is. on 14-09-2022 12:00. And on the back of the box. Account - Mobile. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I don't have a virgin media wall socket and this is stressing me out. QuickStart, set up and connections. We appreciate you reaching out to us on here. YNAB enthusiast and extreme coupon-er. The cables won’t attach to the wall socket which looks mangled. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. My Virgin Media App. TV on the go. If you're happy with this and for the charge we can make the arrangements for you 🙂. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. We would like this to be re-located please into our living room on ground floor. Connections to Virgin Media equipment are clearly marked in both cases. Can I have engineer visit and setup it? Thanks. It is likely you will be waiting a few days. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Also there will be an external, often brown, omnibox. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. 1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Stream from Virgin Media. Virgin Media Wall Socket. I'm currently renovating my living room, including the electrics. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Sign in . 3. Screwless Faceplate. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. Some of the cables hanging out the wall were cut off after the house improvements. The wall socket has a thick plug bit. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I don't work for Virgin Media. Dave. I don't longer work there. Hi all, when I signed up for Virgin Media, it said the service was available at my house. The other is marked TV, & this is used for TV & Broadband. cable from wall. log into hub3 - 192. Reply. Koda. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 4 weeks ago. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on 20-08-2022 22:47. Speed. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Thank you for the tel no. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Whichever is the most suitable. 4 weeks ago. When I proceeded to set up my Hub 3 I quickly realised that. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. Push the white cable (from the old Hub) into the back of the new Hub. Home Phone. on 15-02-2022 10:03. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. on 06-03-2023 09:36. I have tried to contact vm but I don’t have a landline number so they w. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. com email address to different Virgin account. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. No Virgin media wall socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. #2. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. on 12-01-2023 10:45. However, I do not have any of the specified wall sockets available. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. SpeedPlaced an order and the lady said we were eligible for quick start self installation. Subscribe to RSS Feed; Mark Topic as New; Mark. The below cable coupler has been recommended to. You can also check for a loose cable as not all properties have a socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. Re: My house wall socket that cannot fit to VM hub. Forum; Apps. We can certainly work to get an engineer booked in to get this installed. 12-10-2022 18:51 - edited 12-10-2022 18:59. . ^Martin. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Tuning in. All the wall sockets I can see are for BT. It may just be a cable rather than an internal wall box. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Discounts, coupons and cashback: 2019 = £1,443. Get the Hub ready by connecting the wires. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. No wall socket but wire from underneath floorboards. Vonage 2nd line. Don’t plug the power cable into a wall socket just yet. Manage Your Account. Plug the cables into the hub. You should see a welcome screen, then the Virgin Media start up screen. Virgin Mobile. Explain what needs to be done and book an engineer visit. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Preparing for Landline changeover to fibre. Plug into the wall socket. Save £105. Or if the other end of the white cable is in a more useful. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Hi! New to the UK and just moved into our first home here. Virgin Media; My Virgin Media. . We would like to show you a description here but the site won’t allow us. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. I can only find the TV socket. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Email. Thank you very much 🙂. Call the pre-installation and delivery team on 0800 052 1734. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. The previous tenant had virgin - 4955543 Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. See where this Helpful Answer was posted. I've just received my virgin broadband kit, with self set up. on 27-01-2023 17:22. Unscrew the connector from the wall box. on 05-09-2023 20:36. 15 March 2021 at 12:49PM. No vm wall socket. Hi, I just moved to a new house and got my virgin media kit today. We can certainly get an engineer visit booked for you to come and install things. Some new sockets may look like one of the below. I would love to help you get your service installed. There should be a wall mounted box somewhere inside that has an F socket on it. Hi, Same problem here. Get the Hub ready by connecting the wires. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. The isolator has a terminator cap (marked below) fitted to the open end. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. AnthonyRaw1986. Stay safe. on 03-08-2020 18:05. 132Mb average speed. Browse Virgin Media Virgin Media Community. )In this video, I am showing the sta. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. I've also got an old NTL phone socket so. But I have no Virgin Media Wall socket in my house. If you had any further enthusiasm. You need a small spanner to remove this, then push the provided connector over the exposed end. Hi there @vmcusto1, welcome to our forum and thanks for your post. Trouble shooter. My VM Router is is my office adjacent to hall. I will only be using one wall socket, so the other socket will have no connections. Tudor. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. I have signed up as a new user for Virgin Fibre. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 6. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. on 03-12-2022 10:11. Stay safe online. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. on 01-12-2022 11:22. Tried looking but can't see a way to book an engineer for this? Thanks. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Thank you. called the delivery team and they managed to book a technician for me. Plug the cables into the Hub. The wall box may be branded with the logos of an old cable TV company (not VM). Back a step. Wall socket. Virgin Phone Switchover. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. Tried the virtual assistant but it didn’t prove helpful. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Phone. I just found a box in the closet which has a cable indicated as CABELCON 4. 150 from a VM landline or 03454541111. Subscribe to RSS Feed; Mark Topic as New;. I was told when purchasing the broadband package that fi. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. - 5250024Re: No Wall Socket for Quickstart. Raised Rounded Profile. I'm here to share knowledge, I don't work for Virgin Media. Virgin Media uses a unique cable network that requires a specific type of. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. Volt. YNAB enthusiast and extreme coupon-er. Call the Pre-installation and delivery team on 0800 052 1734. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. on 23-10-2022 13:36. Options. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). These enter my house via an air brick/vent very close to. 29-12-2022 20:58 - edited 29-12-2022 21:00. Thanks for posting, welcome to both Virgin Media and the Community. both appear. Tudor. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. I can't find an internal wall socket. However, I do not have any of the specified wall sockets available. Options. Tudor. You might like to try giving full details here first to get some advice. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Second, you'll likely need a manned installation for your VM services. Learn more. I am so sorry to hear that you seem to be missing a wall socket in the home. Sometimes there is no wall box, just a trailing cable. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Mobile Your Account. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The other is marked TV, & this is used for TV & Broadband. You need to go outside and locate the brown or grey omnibox on the wall. Volt. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. I’m a new Virgin customer, and the previous occupants used a different provider. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. These are the parts I could find, they were screwed into the end on the coaxial cable. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Subscribe to RSS Feed; Mark Topic as New;. A photo would be helpful if possible. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. 30-01-2023 13:36 - edited 30-01-2023 13:51. Being connected to the internet is one of the most important modern essentials in 2022,. 150 from a. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. However, I do not have any of the specified wall sockets available. Don’t plug the power cable into a plug socket yet. If no. Luckily, most newer computers have. I cannot find a Virgin wall socket within my flat. I am attaching photos of what i can find in. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Browse Virgin Media Virgin Media Community. 33. Provides a range of audio and video signal connections. It’s not guaranteed it will work in your home. Entertain me; Broadband Deals. Even sitting in the room above the router, the WiFi was dreadful. I'm very sorry for any issues you've had in speaking with the team. Options. My Virgin Media App. I wanted. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. What to expect with broadband installation. TV on the go. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Hi. 0 Kudos. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Push the white cable with the black label into the Hub. Virgin Media Wall Socket. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). I have tried to contact vm but I don’t have a landline number so they w. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 12-01-2023 21:04. 0 Kudos Reply. AnthonyRaw1986. The cable on the right looks like is for a Freeview TV antenna. That is a rooftop aerial outlet for Freeview TV. Re: Moving virgin media wall socket. Virgin Media Community. I am happy to help with this. Entertain me; Broadband Deals. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. If digging / drilling / new external & internal cables are required the. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Security matters. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I cannot find a Virgin wall socket within my flat. • Plug the power supply into a mains socket. I will private message you now. I don't longer work there. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Options. Is it possible that part of the cable from the previous user h. A Ti-Vo was installed in one of the upstairs bedrooms. Options. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. Broadband. Hello VLNeedham. Is the socket broken? I can't see another photo like this one from searching. Hi there. But I have no Virgin Media Wall socket in my - 5405516.